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How to create and manage Admin Users in SureMDM?

KB ID: 42G2203315
Views: 240
Updated: March 2022

User Management within SureMDM enables the administrators to maintain Mobile Device Management settings, push, or revoke features and content and more from the SureMDM Web Console.

Two types of users can access the SureMDM Web Console:
  • Account Admin /Super User – There can be only one Super User for an account. This user type does not have any restrictions on the functions available in the web console.

  • Admin User –  Super User can create as many administrator accounts based on their subscription model, each with a unique set of permissions or roles.

How to create a New Admin User:

Admin users can be created based on the following set of permissions:

  • Roles
  • Device Groups Set
  • Jobs/Profiles Folder Set
  • Device Grid Column Set

Super users have the option to use a combination of all four types of permissions. This enables the creation of admin users with tailor-made custom permissions.

To create a new user to the account with permissions, follow these steps:
  1.  Navigate to SureMDM Web Console-> Settings(icon located at top right of the screen) -> User Management.

  2. In the User Managementscreen, click Add User.

  3. In the Create New Userscreen, enter the UsernamePasswordConfirm PasswordFirst NameLast Name, EmailPhone Number(The fields marked with a red mark are mandatory)
  4. Select a role from Roles drop-down menu. To know how to configure permissions for roles see Configure Permissions for Role-based admin

          Note: If no option is selected from Roles drop-down, Super User Role will be selected by default.

  5.  Select a device group from Device Group Set drop-down menu. To know how to configure permissions for Device Groups set,  see Configure Permissions for Role-based admin

         Note: If no option is selected from the Device Group Set drop-down, Super User Device Group Set will be selected by default.

  6. Select a job folder from Job Folder Set drop-down menu. To know how to configure permissions for Job Folder Set, see Configure Permissions for Job-Based Admin.

         Note: If no option is selected from Job Folder Set drop-down, Super User Job Folder Set will be selected by default.

  7. Select a created column set from Device Grid Column Set drop-down menu. To know how to configure permissions for Column Set Based Admin, see Configure Permissions for Column Set Based Admin.

         Note: If no option is selected from Device Grid Column Set drop-down, Super User’s Device Column Set will be selected by default.

  8. Select Hide Parent Group When No Access to Child Groups will hide the parent group when child groups are disabled. 

          For example: Super user can restrict the permission to add/delete/modify jobs for a specific admin user that will hide the Jobs module in Utility Panel. 

          In the Roles prompt, disable the child modules(add/delete/modify) that will hide the Jobs module in Utility Panel.

  9. Click Create.

     The newly created admin user will be listed in the Users section.

Managing Admin Users:

Super Admin of the account will be able to manage the admin users such as add /edit/delete the users. Following are the actions that can be performed by the Super admin:

1. Add User – This option allows the Super Admin to add a new user.

2. Edit User – This option allows the Super Admin to edit user details.

3. Delete User – This option allows the Super Admin to delete a user.

4. Reset Password – This option allows the Super Admin to reset the password of a user.

5. Enable/Disable User – This option allows the Super Admin to enable/disable user.

6. Visible Column in Grid – This option allows the Super Admin to select only the specific column set(s) to be visible      for a sub-user.

7. Search – This option allows the Super Admin to search for the user name in the list.

8. Refresh – This option allows the Super Admin to refresh the user details.

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