How to collect SureIDP logs from Windows device

Purpose

The purpose of this article is to provide clear instructions on how to collect SureIDP logs from Windows devices for troubleshooting and analysis.

Prerequisites

1. To have an active SureMDM Account.
2. To have SureIDP licenses.
3. SureIDP to be configured on Windows devices.
4. Device to be enrolled to SureMDM Console.

Steps

1. On the device end, navigate to C Drive > Program Data > 42Gears > SureMDM Agent > Logs > IdP logs
   
   
2. Once the logs have been collected, it can be shared for further analysis and troubleshooting.
   
   
3. If you do not have physical access to the device, the same steps can be followed to collect the SureIdP logs remotely from SureMDM Console.

Conclusion:

Collecting SureIDP logs from Windows devices helps administrators effectively troubleshoot and analyze system or agent-related issues. These logs provide valuable insights into device behavior and authentication activities. Following the outlined steps ensures accurate data collection for faster issue resolution.

Need more help? Here’s how to get help from our experts. 

CONTACT US