Unable to Enroll Device – Maximum Number of Licenses Reached 

Purpose

This article explains how to identify and resolve device enrollment failures caused by reaching the maximum number of available licenses in SureMDM. When all licenses are consumed, new devices cannot be enrolled until additional licenses are purchased or existing licenses are freed up.

Prerequisites

• Administrative access to the SureMDM Console.
• An active SureMDM subscription with device licenses.
• A device attempting enrollment into SureMDM.

Symptoms

During device enrollment, the enrollment process fails and an error is displayed indicating that the maximum number of licenses has been reached.

As a result, the device will not be enrolled in the SureMDM console.

Steps

1. Verify License Usage

1. Log in to the SureMDM Console.
2. Navigate to Settings > License Management.
3. Open the License Info section.
4. Review the License Overview details.

The License Overview page displays:

• Total Licenses Purchased
• Licenses Consumed
• Available Licenses
• License Expiry Information

This information helps determine whether all available licenses have been utilized.

2. Confirm License Availability

1. Check the Available Licenses count.
2. If the available license count has been fully utilized, additional devices cannot be enrolled until more licenses are available.

    You have two options:

• Remove unused or existing devices from the SureMDM console to free up licenses and proceed with enrolling new devices.
  
• Purchase additional licenses to accommodate the new device enrollments.

Please choose the option that best suits your requirements.

3. Purchase Additional Licenses

If all licenses are currently in use:

1. Contact the sales team by sending an email to sales@42gears.com.
2. Include details regarding the number of additional licenses required.
3. A member of the sales team will reach out to assist with the license purchase process.

4. Retry Device Enrollment

Once the additional licenses have been purchased and added to the account:

1. Verify that the new licenses appear under Settings > License Management.
2. Start the device enrollment process again.
3. Complete the enrollment steps.

The device should now enroll successfully in the SureMDM console.

Verification

To verify the issue has been resolved:

1. Navigate to Settings > License Management > License Overview.
2. Confirm that there are available licenses in the account.
3. Retry the enrollment process and verify that the device appears in the SureMDM Device Grid.

Conclusion

Device enrollment in SureMDM requires an available license. If the maximum license count has been reached, enrollment attempts will fail. Administrators can verify license utilization from the License Management section and purchase additional licenses through the sales team to continue enrolling devices.

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