How to get access to the blocked application or service while trying to access the allowed application in SureLock

Contents

Not able to access any particular application or service in SureLock, even when it is allowed? Did you receive any toast messages like ‘SureLock blocked:…’ while trying to access an application or option?

Sometimes, even when an application is allowed inside SureLock, you will not be able to access a particular application, and it comes back to the SureLock home screen, giving you a toast message like below:

For example: ‘SureLock blocked: com.android.settings’.

Why does this happen?

Generally, if an allowed application is dependent on any other application or service that is not allowed inside SureLock, then SureLock blocks access to this application or service.

Let’s take an example here, as below:

If you have allowed the camera application inside SureLock and clicked a picture, you will not be allowed to view the picture unless you have allowed the gallery application too. SureLock will block the viewing of the picture and throw the below toast message.

Purpose

The purpose of this knowledge article is to provide a guide on how to get access to the blocked application or service while trying to access the allowed application in SureLock.

Prerequisites

It is very important to check which application or service is being allowed. Few applications can help end-users use the devices for unintended purposes.
For example, allowing the System Settings application to be accessible to the end-user might help them exit the lockdown.
It is better to hide such application icons on the SureLock home screen.

Steps

Launch Surelock and go to Admin Settings.
Navigate to Surelock Settings and tap View Diagnostic Log under Diagnostic Settings. The related service will be blocked, as shown in the below screenshot.

Note: Please make sure the Enable diagnostic log is checked.

3. Tap on the related service and click on the Edit icon to allow the service. Upon allowing the application, it will show as Allowed in Green in the Diagnostic Log View Screen.