How to configure Alerts/Notification Emails using the available templates in SureMDM

Purpose

SureMDM now comes with an option to configure the alert and notification templates to help administrators compose the alert emails in a format of their liking. Admins can now format Battery Policy, Connection Policy, Data Usage Policy, Notify when device comes online, Notify when SIM changed, Notify when device is rooted or SureMDM Agent has been granted root permission, Invite User, and Scheduled Report.

The purpose of this knowledge article is to provide a guide on how to configure alerts and notification emails using the available templates in SureMDM.

Prerequisites

• Access to the SureMDM web console.
• Administrator privileges to access Customize Settings.

Steps

1. Log in to the SureMDM Web Console.
2. Navigate to Account Settings > Customize Settings > Alert Template.
3. Under the required policy section , locate the Template Title and Template fields.
4. Modify the Template Title if required.
5. Edit the Template content as per your requirement.
6. You can use the following variables while modifying the template:
   1. %DeviceName%
   2. %DeviceNotes%
   3. %GroupName%
   4. %PlatForm%

Additional variables may be available depending on the selected policy, such as battery level or offline time

7. After making the required changes, click Done.

Notes:

1. Ensure variables are entered exactly as defined (including % symbols).
2. Incorrect variable formatting may result in missing information in alerts.
3. Test the alert configuration after modification to confirm proper notification formatting.

Conclusion

By customizing alert templates in the SureMDM console, administrators can create clear and informative notifications tailored to organizational needs. Properly configured alert templates improve monitoring efficiency and response time for device-related events.

Need more help? Here’s how to get help from our experts. 

CONTACT US