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Administrators have role-based privileges in SureMDM

KB ID: 42G2102935
Views: 269
Updated: May 2021

Our latest Mobile Device Management platform SureMDM supports role-based administration. Whenever a user is created, it is assigned a user type depending on the user’s role. Permissions to operate SureMDM will be allowed to users based on the user type they are assigned to. Following are the available user types:

  • Super User
  • Admin User
  • Help-desk User
  • Manager User
  • End-User

Super User is created during system installation and is the first and most powerful user in the system. A Super User can perform all tasks (Complete user and device management).

Admin User is created by a Super User and can do all device management activities.

Help-desk User can only perform remote support of mobile devices. They cannot perform other device management activities like installing apps on the mobile devices or adding/deleting the devices from the system etc.

Manager User can view the list of mobile devices that are allocated to his/her team members. Besides, a manager can also track a worker’s location on the map.

End-User is basically the user who is using the mobile device. End-user can log into SureMDM and can issue remote wipe command in case a device is lost, can try to locate the device or view the call-log among other information.

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