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How to use Enterprise Agent For Advanced Device Management And Lockdown?

KB ID: 42G2005012
Views: 4459
Updated: March 2022

Enterprise Agent (EA) refers to an application by 42Gears, which is signed by the device manufacturers (OEMs) to enable administrators to use advanced lockdown and management features of 42Gears products on the device.

42Gears offers various products to address security and management challenges faced by enterprises while deploying Android devices for business use. Enterprise Agent (EA), when used with these products, gives the admin the power to control OS level features and perform advanced monitoring and controlling of the devices.

Multiple OEMs have partnered with 42Gears to offer the advance lockdown and management features on the device.

General process to get an Enterprise Agent for a device

1. Device administrator should provide 42Gears Technical Support Team with name of the manufacturer and specific model number of the device. You can use Signature Verifier on the device to view device manufacturer’s name and other details required by the technical support team.

2. Based on the details shared by the device administrator, Technical support team will refer to the signed EA repository and share the respective EA. If not available the team will share the process to get the EA signed from the manufacturer.

3. This Enterprise Agent (EA) can be installed on the device and give admin permissions.

Steps: Install EA on the device > Click Settings on EA Home Screen > Check Enable Admin

Steps to verify if the installed EA is compatible with the device or not

1st Verification Process

The admin can verify the compatibility of EA by checking Enterprise Agent under the Admin Settings of the products. If the connection under this setting shows, Remote, the EA is compatible with the device.

a. For SureMDM Agent, this option is available under general Admin Settings of SureMDM Agent.

b. For SureLock/SureFox, this option is available under About SureLock section of SureLock Admin Settings.

2nd Verification Process

a. Install the EA on the device from Google Play Store or one shared by the 42Gears Technical Support Team.

b. Install Signature Verifier on the device from here

c. Once finished, open Signature Verifier on the device and check if the Enterprise Agent application and device signature are same then the following message will be displayed on the screen.

For more details on OEM partners, please refer to https://www.42gears.com/partnerlist/

In case the device manufacturer’s name is not listed in the partner page, feel free to reach out to 42Gears technical support on techsupport@42gears.com.

For more details on what the LG EA can offer, please click here.

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