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How to collect SureMDM Agent logs on an iOS device

Logs help in tracking the records of all events and activities that are performed on the device. Similarly, SureMDM Agent also generates logs related to a product on a device to record the activities performed on the device. These logs are very helpful in tracking the events performed on the device and  troubleshooting the issue if there is any.  


The purpose of this knowledge article is to provide a guide on how to collect SureMDM Agent logs on iOS devices.




  1. On the device end, make sure SureMDM Agent status is Online.
  2. Now, try to re-produce the SureMDM related issue on the device.
  3. Once done, open the Files App on the device and click on the On my iPhone option.
  1. Further, open the SureMDM Agent folder and look for a file with the name nix_log.
  1. Long press on the file to Share.
  1. Share it via Email to the following email address techsupport@42gears.com to help the executives analyse the issue.

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Updated on March 2023