Sometimes, while setting SureLock as a default launcher on an Android device, despite giving all the permissions and installing it in the primary storage of the device, SureLock ends up losing the launcher permissions granted to it on the device. This means that after every reboot, there will be a prompt asking the end-user to choose the launcher, which hampers the productivity of the resource.
After careful analysis, we noticed that this happens if there is a 3rd party launcher application installed on the device which is interfering with the permissions granted to SureLock.
Admin can verify this by uninstalling SureLock on the device and installing any 3rd party launcher. Once the 3rd party launcher application is installed on the device, set it as a launcher, and reboot the device.
If there is a launcher pop up after reboot, this means that there is a malicious 3rd party launcher application installed on the device that is intervening with the permissions of the device.
If this behavior is noticed on a device, then it’s best if the admin narrows down on the malicious launcher application on the device and uninstall it. And if the admin is unable to determine the 3rd party application, then factory resetting the device should help.
For more details on SureLock, click here.
If you need further assistance, please submit a ticket here