Retail mode on Samsung devices is a kiosk-type mode that is built into all Samsung devices. This mode can be used when the devices are set up for display.
However, this mode is not suitable for enterprise purposes. Admins can use SureMDM to disable the retail mode app on these devices.
Purpose
The purpose of this knowledge article is to provide a guide on how to disable the retail mode app on Samsung devices.
Prerequisites
NA
Steps
- Log into the SureMDM console.
- Navigate to the Jobs and create a New Job.
- Select OS as Android and click on Run Script.
Command:
!#suremdm
setAdminRemovable(value,<Packagename>)
Here, set the value to True and add the package name of the retail mode available on the device. Please refer to the below example.
!#suremdm
setAdminRemovable(True,com.samsung.rms.retailagent.global)
3. Once done, create another run script job with the below command.
!#suremdm
disable(Packagename1, Packagename 2,….)
Here, you can add the package name of the retail mode and the services associated with it. Please refer to the below example.
!#suremdm
disable(com.samsung.rms.retailagent.global,com.samsung.retailexpereience.retaildavinci,com.samsung.android.retail.screensaver)
4. Once done, push these jobs to the device(s) on which you would like to disable retail mode. You can also create a composite job with the above jobs and push it to the device(s).
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