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  3. How to enable Two Factor Authentication in SureMDM?

How to enable Two Factor Authentication in SureMDM?

KB ID: 42G2108644
Views: 717
Updated: August 2021

Enabling two-factor authentication in SureMDM is easy and we recommend doing so if you haven’t already. By adding this extra layer of security, SureMDM ensures that admin accounts remain protected from password theft. Admins can enable two-factor authentication for the owner and co-account owners through Google Authenticator, email, and/or phone number. When signing into SureMDM on any device, IT admins have to provide an additional form of identity proof, such as a time-sensitive OTP (one-time password).

To configure two-factor authentication for the SureMDM account, follow these steps:

1.  Log into SureMDM and click on Settings (icon located at the top right of the screen) and navigate to Security in the drop-down menu.

2.  A Security screen will be prompted. Select the Two-Factor Authentication option and toggle the Enable Two-Factor Authentication option to ON.

3.  Further, enter the SureMDM account Password and click Verify.

4.  Admin will need to choose an option from the following for the 2FA Method to receive the OTP:

a. Selecting this option will prompt a QR code on the SureMDM web console.

b. Download the Google Authenticator app on your mobile device to link it to your SureMDM Account. When the app prompts you, scan the QR Code shown on the SureMDM web console with the camera of the device.

c. This will generate a code. Enter the code and click Submit OTP option available on the SureMDM web console.

a. Selecting this option will auto-populate the Email address field with registered Email ID.

b. Click Send OTP. An OTP will be sent to the registered email address.

c. Enter the OTP and click Submit OTP.

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a. Selecting this option will auto-populate the phone number in the Phone Number field.

b. Click Send OTP. An OTP will be sent as an SMS to the registered phone number.

c. Enter the OTP and click Submit OTP.


Once done, users need to authenticate with two-factor authentication while logging in.

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