We have come across scenarios where sometimes KNOX activation on Samsung devices fails for our solutions. This was further taken up with the Samsung support team, and it was concluded that there are many devices that run on the OneUI Core Platform, and these devices do not have Samsung KNOX support.
- Click here for the list of Samsung devices with KNOX support, and
- Click here for the list of Samsung devices that run on the OneUI Core platform.
In case of an issue, gather our product’s log file from the Samsung devices and share it with us to help us conclude the issue.
The purpose of this knowledge article is to provide a guide on how to find out if a Samsung device supports KNOX features.
Please refer to this article to check if KNOX is enabled on Samsung devices.
Need more help? Here’s how to get help from our experts.