To speed up the process of troubleshooting when an issue is reported with products, the 42Gears Technical team will need access to a few basic details such as settings file and log files which have been integrated into our products.
For SureLock running on Windows devices (7,8,10), below are the default location of these files.
- SureLock log files: Go to C:\ drive and you will find a folder named SureLock_Diagnosticlog.txt and SureLock_Serviceslog.txt.
- SureLock settings file: Go to C:\Program Files (x86)\42Gears\SureLock folder\SureLock settings
Note: Ensure that you reproduce the issue before gathering the troubleshooting files and note down the time stamp of when exactly was the issue reproduced. This will help the team assist you better.
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If you need further assistance, please submit a ticket here
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