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How to re-enroll the “Play for Work” account from the console and manually on the device

KB ID: 42G23123060
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The Play for Work account is a managed Play Store account created on a fully managed Android device that is responsible for managing the applications.

Purpose

This knowledge article describes how to re-enroll the “Play for Work” account from the console as well as manually from the device end when the profile is stuck in an in-progress state and the Play for Work is still not configured.

Prerequisites 

  • The device needs to be enrolled in Device Owner Mode (Fully Managed Device).

Steps

Step 1: From the SureMDM console

  1. Log in to the SureMDM console.
  1. Select the device on which you need to re-configure the Play for Work account.
  2. Under the Device Info Panel, click on the edit option, as shown below.

4. Click OK, and the Play for Work account will get configured.

Step 2 : Through a Run Script job

  1. On the SureMDM console, navigate to Jobs and click on New Job.
  2. Select the OS as Android, click on Run Script job.
  1. Enter the below run script under the Script section, enter the job name and save the job.

!#suremdm

ForceAddAFWAccount

4. Apply the above-configured job to the device to add the Play for Work account.

Step 3: To re-enroll manually on the device

1. Navigate to the SureMDM Agent Settings on the device end.

2. Click on Android Enterprise.

3. Click on Re-Enroll to Play for Work and click OK to re-enrol the Play for Work account.

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Updated: December 2023

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