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How to remote into devices from SureMDM with the user permission?

KB ID: 42G2104725
Views: 197
Updated: August 2021

Remote device management has become the greatest support to an organization when the administrator wants to manage the devices which are spread across different locations. When it comes to the Support or Helpdesk agents checking the device remote screen, sometimes it will become a matter of data security of the user. The user might be opening a confidential email or document which the remote Support/Helpdesk agent can see it which can breach the data security. In such scenarios, SureMDM offers an option to the end-user to accept or deny the remote requests which makes sure that no data is seen by the agent until the user clears it.

How to configure the option for different device platforms?

Below are the steps for Android, Windows, and Linux OS.


1. For Android, the steps are as follows.

  • On the device, Launch SureMDM Agent and click Settings. 
  • Navigate to User Privacy and unchecktheUnattended Remote Support option

2. For Windows: There are two ways to achieve this. 

A. On the device,

  • Launch SureMDM Agent and click Settings.
  • Navigate to User Privacy and unchecktheUnattended Remote Support option and select Prompt.

Or

B. Using SureMDM web console. 

  • Log into the SureMDM web console.
  • Navigate to Jobs, click on New Job. Select the OS as Windows. 
  • Click Run Script job, enter the Job name and enter the below command and Save the job.
!#suremdm remotesupport prompt

Once done, apply this job to the device. This will prompt the end-users for permission every time the admin tries to remote into the device.

3. For Linux, please follow the below steps.

  • Log into the SureMDM web console.
  • Navigate to Jobs, click on New Job. Select the OS as Linux. 
  • Click Run Script job, enter the Job name, and enter the below command.

Command:

!#suremdm
AskAdminRSPermission(true)

Once done, apply this job to the device. This will prompt the end-users for permission every time the admin tries to remote into the device.

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