Lately, we have noticed that signed devices with recent OS upgrades have started showing a Capturing screen prompt on devices while running with SureFox.
This was investigated and apparently, this issue manifests when System UI gets disabled in SureFox and subsequently leads to revoking the permissions necessary for an admin to remote into the device. The issue will persist post rebooting the device or even exiting SureFox, it does not get enabled automatically which results in capturing screen prompt.
The purpose of this article is to provide a guide on how to resolve the “Capturing Screen Prompt” issue when receiving remote support for a device.
1. Update SureFox Settings by allowing SureMDM agent (com.nix) and SystemUI (com.android.systemui) packages as allowed applications under SureFox.
2. Create a Run script job to grant lollipop screen capture permission for remote support using the script below.
3. Create a runscript job to enable System UI using the below script.
4. Create a runscript job to reboot the device using the below script.
Admin can also create a composite job with the above jobs by adding a delay of 5 seconds and pushing the composite job to the device. This will fix the above issue.
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