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  3. How to troubleshoot SureMDM Agent Offline Issue On Xiaomi MI Devices?

How to troubleshoot SureMDM Agent Offline Issue On Xiaomi MI Devices?

KB ID: 42G2003360
Total Views: 1009 | -1
Last Updated: August 2021

There are some cases when enrolled Xiaomi MI mobile devices go offline on SureMDM Web Console even when the device has internet connectivity. This could be because of how Xiaomi MI mobile devices behave. When an application is dismissed from the screen and pushed to the background, these devices are programmed to kill the application after a certain period of time to avoid battery drainage.

There are following two solutions to enable SureMDM Agent to be active in the background on Xiaomi MI mobile devices even after it is dismissed from the screen.

  • Manage apps battery usage
  • Enable Auto start permission

Steps to enable apps battery usage on the device

1. Launch Settings and tap Additional Settings.

2. Tap battery.

3. Tap Manage apps battery usage.

4. Then, tap Off.

Steps to allow SureMDM Agent to be active in the background

1. Launch Settings and tap Additional Settings.

2. Next, tap Battery option.

3. Tap Manage apps battery usage.

4. Tap Choose apps and select SureMDM Agent.

5. Then, tap Custom.

6. Now Enable Stay Connected option present under Background Network.

7. Then, enable Allow option present under Background Location.

Steps to enable Auto start permission on the device

1. Launch Security APP.

2. Tap Permissions option.

3. Next, tap Autostart.

4. Then, tap SureMDM Agent to give Autostart permission.

After configuring above settings, Xiaomi MI mobile devices going offline issue on SureMDM Web Console will be resolved.

For any extra technical assistance, contact our support team here.

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