SureMDM collects the device’s unique identifier information like IMEI, IMSI, Serial number, Mac address and displays it on the SureMDM web console under the Device Info Panel. Apart from this, there are also certain features that use these identifiers for functional purposes.
However, due to OS limitations on devices with Android 10 and above, a few device identifier information like IMEI, IMSI, SIM serial numbers cannot be fetched unless the devices are enrolled to SureMDM through the Android Enterprise Enrollment process.
The screenshot below is an example of verifying if the devices are enrolled through Android Enterprise Enrollment. The value should show as Device Owner or Profile Owner. If the value is shown as Not Enrolled or Not supported, then this means that the device is enrolled through Normal Enrollment (Device admin enrollment).